Here are a list of our Policies and Procedures 

Safeguarding Policy and Procedure

We are committed to providing a safe and secure environment for children and vulnerable adults, staff and visitors promoting an atmosphere where children and vulnerable adults feel confident about sharing any concerns which they may have about their own safety and/or the well-being of others. 

Safeguarding Policy

Prevent Policy

The national Prevent Strategy aims to stop people from becoming radicalised or undertake extremist behaviour. HugglePets in the Community, working with other local partners and families seeks to play a part in ensuring service users, staff and visitors are safe from the threat of radicalisation and/or extremist behaviour. 

Prevent Policy

Volunteering Policy and Agreement

HugglePets in the Community seeks to involve volunteers in relevant activities and by doing so to: 

  • Add value to existing work 
  • Create new opportunities for volunteering 
  • Bring benefits to volunteers 
  • Maintain a strong volunteer ethos and perspective

Volunteer Policy

Volunteer Agreement

Animal Welfare Policy

HugglePets in the Community are dedicated to the welfare of their animals at all times, especially when utilised as part of activities completed for the community, such as therapy sessions and educational workshops (this list is not exhaustive). 

Animal Welfare Policy 

School Trip Pack 

Planning a school trip is no easy task, so to help you and your students we have put together all the information you will need to take your students out of the classroom and into the amazing HugglePets Community Aquarium and Sensory Activity Centre.

In this information pack, you will find:

  • Workshop and Session information (Animal Welfare & Handling, Environmental Lessons and Animal Assisted Intervention/Therapy Sessions)
  • How to book
  • Prices
  • Arrival information
  • FAQs
  • Risk Assessment
  • Teachers Checklist

School Trip Pack

GDPR/Data Protection Policy 

HugglePets in the Community are dedicated to keeping your data safe and therefore, following government guidelines have produced the following GDPR/Data Protection policy for staff/visitors and service users. 

GDPR/Data Protection Policy

Confidentiality Policy

We take the confidentiality of our staff, visitors and service users very seriously, and have produced a confidentiality policy for the benefit of those that utilise our services here at HugglePets in the Community.

Confidentiality Policy